Shipping & Delivery Policy

At CLEQA ABAYA, we are committed to delivering your orders quickly and safely.

Processing Time

Orders are usually processed within 1–3 business days after order confirmation. During busy periods or special promotions, processing times may be slightly longer.

Shipping Time

Delivery times may vary depending on your location and courier service availability. Estimated delivery times will be provided during checkout whenever possible.

Shipping Fees

Shipping fees are calculated based on the delivery location and will appear at checkout before payment confirmation. Free shipping promotions may apply to selected orders or regions.

Order Tracking

Once your order has been shipped, you may receive tracking details through SMS, email, or WhatsApp when available.

Delivery Delays

CLEQA ABAYA is not responsible for delays caused by courier companies, customs procedures, weather conditions, or other circumstances beyond our control.

Incorrect Information

Customers are responsible for providing accurate shipping information. CLEQA ABAYA is not responsible for failed deliveries due to incorrect addresses or phone numbers.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact our support team within 48 hours of receiving your package.

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Refund & Return Policy

At CLEQA ABAYA, customer satisfaction is important to us. Please read our refund and return policy carefully.

Returns

Products may be returned within 7 days of receiving the order, provided that:

• The item is unused and unworn
• The item is in its original condition and packaging
• All tags and accessories are included

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange.

Refunds

Once the returned item is received and inspected, approved refunds will be processed through the original payment method or another suitable method depending on the order type.

Exchange Policy

Exchanges may be accepted for size issues or defective items depending on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours with photos of the product and packaging.

Order Cancellation

Orders may only be canceled before shipment confirmation. Once the order has been shipped, cancellation requests may not be accepted.

Contact Us

For any questions regarding returns or refunds, please contact our support team through the official contact channels available on our website.